Getting Things Done, by David Allen
I expected to be overwhelmed with new emails after returning from my five day winter vacation in Cancun. Much to my surprise, it took me almost no time to cruise through my new messages. Emboldened from accomplishing this task so easily, I decided to be ambitious and tackle the more daunting task of cleaning up my old messages. Five minutes into this task, I opened an email sent to me exactly 8 days before. It read, “Frank Lindy called. Please return his call.” My heart started racing, and I started feeling sick. I had read the message and forgotten to return the call. Now, I needed to call Frank, apologize and face the music. How could I have been so careless?